The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Handle housekeeping requests.
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Handle guest requests in a polite and friendly manner according to enterprise customer service standards and security procedures . Completed |
Evidence:
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Acknowledge guests by use of name wherever possible. Completed |
Evidence:
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Confirm and note details of requests made. Completed |
Evidence:
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Make appropriate apologies where a request has arisen from breakdown in room servicing. Completed |
Evidence:
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Agree with guests on timelines for meeting requests. Completed |
Evidence:
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Locate and deliver requested items promptly within agreed timeframes. Completed |
Evidence:
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Collect items for pick-up within agreed timeframes. Completed |
Evidence:
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Set up equipment for guests when appropriate. Completed |
Evidence:
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Proactively offer information and advice about special services and benefits to guests or clients to ensure maximum take-up of services and profitability of guest's stay. Completed |
Evidence:
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Advise guests on room and housekeeping equipment.
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Advise guests courteously on correct usage of equipment. Completed |
Evidence:
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Report equipment malfunctions promptly according to enterprise procedures, and where possible, make alternative arrangements to meet guest needs. Completed |
Evidence:
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Where appropriate, agree on suitable time to collect equipment. Completed |
Evidence:
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